There are many companies that build and install BI & Analytics software but have little experience designing, creating and implementing the business processes that make it all work through entire enterprise. That’s where Annik comes in. Our consultants use a five-step process that serves as a logical progression to discover process issues, establish more efficient ones and then implement them successfully while also mitigating risk and promoting stability.
Step 1. Starting at the Very Beginning
Every business process challenge has a beginning. Annik consultants start by looking at the landscape. They build awareness--identifying challenges, stakeholders and baseline processes. They then build core process maps and flow diagrams. They look for inefficiency and instability in existing processes, and then drill-in to find areas of non-value. This approach gets to the root of problems quickly and holds them up for critical analysis with the stakeholder group.
Step 2. Process Design
Here, Annik consultants conduct additional process mapping and formulate hypotheses for design improvement. They also map the value stream, analyze risk and look for areas to make business and IT processes leaner. The goal is to bring the core business processes to a stabilized interim state where new processes can then be tried and analyzed.
Step 3. Process Management
With new processes in place, they are analyzed for variation and information flow. Annik consultants look at items such as service level, performance, customer satisfaction SLA adherence and readiness training. Then, based on results, they may recommend more changes, or determine that the effort has garnered a “quick win” with no more process change required.
Step 4. Integration
This is where process workflow is consolidated and implemented. Issues of instability are identified and corrected. Handoffs are made to the various business units and roles are clarified. At the same time, the process is made leaner where possible and risk is further managed and mitigated.
Step 5. Consumption
With the entire process integrated, Annik identifies process consumers. Links to customers such as sales and finance people are established and process consumers in the organization are trained to improve productivity. Downstream processes are established here to measure and determine the impact of changes with an eye to improving the overall process lifecycle.